June 20, 2006 at 12:35 pm
· Filed under Customer Service, Free, Research, Waitstaff
excerpt:
"The depth and range of self-service solutions in the hospitality industry has grown over the last year. Consumers are more interested and motivated to use self-service kiosks and both hotel and restaurant operators are making significant strides in respect to rolling out solutions. While self-service solutions still have limited availability in hotels and even fewer restaurants, the number of roll outs planned will increase markedly over the next four years.
…While it may not be surprising, it is still significant that the companies driving self-service represent the largest hotel and restaurant companies and that large hotel companies are also playing an important role in driving self-service at their restaurant locations as well. These large operators are poised to play a significant role in shaping the pace and range of self-service solutions in hospitality."
source: "Hospitality Industry Self-Service Technology Study – Redefining Customer Service" (Hospitality Technology, 2006) [pdf, free registration required]
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June 12, 2006 at 7:50 pm
· Filed under Headlines
June 12, 2006
Sports bars go high-def to keep pace with technology (Chicago Tribune)
Fear of losing customers led to a recent renovation at Hi-Tops, a sports bar in the tavern-soaked Wrigleyville neighborhood. "Before adding the high-def televisions, we had some people walk in our doors and then turn around when they saw our TVs," said Jack O'Keefe, manager for the bar.
End of the line (The Scoop, NRN Foodservice Blog)
I tried the future for lunch today, but found it to be a lukewarm burrito. Yet I’m still lauding Chipotle Grill for making appreciable progress toward that Holy Grail of web-minded restaurant chains, online ordering.
June 5, 2006
Leverage the right technology to enhance learning (Nation's Restaurant News)
With corporate training and learning programs changing more rapidly than Elton John at a Liberace tribute, it's time to assess — or reassess — the role of technology as an enabler of 21st-century foodservice training.
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June 10, 2006 at 5:18 pm
· Filed under Headlines
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June 7, 2006 at 2:12 pm
· Filed under Headlines
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June 6, 2006 at 4:14 pm
· Filed under Headlines
June 1, 2006
Ready to be self-served? (Chicago Tribune)
Shoppers can buy gas, check in for a flight or scan their own groceries without the help of a clerk, but the self-serve kiosks revolutionizing so much of the world are having a tough time gaining traction in the nation's fast-food industry.
May 30, 2006
Wide 'Web' of offerings displayed at NRA show (Pizza MarketPlace)
Be it a Web site that allows real-time employee background checks or tableside, self-service kiosks that help operators trim staff and speed service, multiple electronic exhibits in this year’s show, held May 20-23, showed the foodservice business is advancing ever further into the high-tech age.
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